Last Updated Date: 03-07-2024

1. Introduction

At Malco Vidyalaya, we are committed to ensuring that all educational materials, uniforms, and other school-related items are delivered to you in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of items purchased from Malco Vidyalaya.

2. Shipping Locations

We currently offer shipping to the following location:

• Salem

If your location is not listed, please contact us at malcovidyalayaconnect@gmail.com to inquire about potential shipping options.

3. Shipping Methods and Costs

We offer the following shipping methods:

• Standard Shipping: Estimated delivery time of 3 to 5 business days.
• Express Shipping: Estimated delivery time of 2 to 3 business days.

Shipping costs are calculated at checkout and are based on the total weight of your order, the shipping method selected, and the delivery location.

4. Order Processing Time

All orders are processed within 5 business days of receiving the order. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. We will notify you via email if there is a significant delay in the processing of your order.

5. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track the status of your shipment using the provided tracking number on the carrier’s website.

6. Delivery Issues

If you encounter any issues with your delivery, such as a lost or damaged package, please contact us immediately at malcovidyalayaconnect@gmail.com. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

7. International Shipping

For international shipments, customs fees and import duties may apply. These charges are the responsibility of the recipient and are determined by the customs office of the destination country. Malco Vidyalaya is not responsible for any customs fees or delays caused by customs processing.

8. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Malco Vidyalaya
Malco Vidyalaya, Sampalli Mettur Dam, Tamil Nadu, India 636402
malcovidyalayaconnect@gmail.com
04298 223 638